Frequently Asked Questions
Everything you need to know about our premium mountain apparel.
What is your standard shipping time within the UK?
We offer standard delivery within 3-5 working days. For those needing gear sooner, express next-day delivery is available for orders placed before 2 PM.
Are your outdoor jackets fully waterproof?
Yes, our technical jackets feature a minimum 20,000mm hydrostatic head rating and taped seams to ensure you stay dry in the harshest British weather.
What is your return policy for mountain boots?
We offer a 30-day return policy. Boots must be returned in their original packaging and must not have been worn outdoors to qualify for a full refund.
Do you offer international shipping?
Currently, we ship to the UK, Europe, and North America. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I wash my technical base layers?
To maintain fabric integrity, we recommend washing at 30 degrees with a specialized tech-wash detergent. Avoid fabric softeners as they can clog breathable membranes.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna for flexible financing options on high-performance gear.